Give the agent a specific job
A useful agent needs a narrow purpose: finding internal information, preparing a support response or collecting details for an operations task. Define what a completed task looks like and when the agent should hand the work to a person.
Provide sources and scoped tools
Knowledge assistants need maintained source material and a way to show where an answer came from. Agents that use business tools need limited permissions. Read access, draft creation and approved execution are separate capabilities and should be designed separately.
Evaluate behavior before adding autonomy
Test questions with missing context, conflicting documents and requests outside the agent's job. Check whether the assistant asks for clarification, cites the available evidence and avoids inventing an answer. A tool being available does not mean every request should trigger it.
Design for everyday operation
Include timeouts, usage limits, visible activity history and a fallback workflow. Your team should be able to inspect proposed actions, stop an incorrect workflow and update the underlying knowledge. Begin with a supervised assistant, then expand only where the evidence supports it.
Start with one useful workflow
Tell us the systems involved, your desired outcome and who will review the result.
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